Question 1

… the QR code can't be scanned?

Accepted Answer

Wipe the camera lens and hold the smartphone steady, about 20 cm from the sign. If it still doesn't work, type the address below the QR code into your browser.

Question 2

… the payment fails?

Accepted Answer

Check whether your payment method is enabled for online payments and try again, or use another method. Nothing was charged. Your bank releases any reservation automatically.

Question 3

… charging doesn't start after payment?

Accepted Answer

Plug the cable in firmly on both ends. Some cars only start when unlocked or when charging times in the car are not restricted. If charging doesn't start within 10 minutes, the reservation expires and you pay nothing.

Question 4

… charging stops earlier than expected?

Accepted Answer

If the reserved amount is reached or the car is full, charging stops. The payment page shows the reason. If you need more, start a new charge.

Question 5

… a higher amount is still reserved after charging?

Accepted Answer

Only the actual amount is charged. We release the rest immediately. Depending on your bank or card, the reservation may still be visible for a few days before it disappears.

Question 6

… the charging cable stays locked?

Accepted Answer

End the charge on the payment page with «End charging» and unlock your car. The charging station usually releases the cable afterwards.

Question 7

… I didn't get a receipt?

Accepted Answer

The receipt is sent by email if you entered an address when paying. Check your spam folder. You can also download it via the link on the payment page.

Question 8

… the amount seems wrong?

Accepted Answer

The receipt shows energy, tariff and all fees. The operator of the charging station is your contracting party for the charge. Their contact details are on the payment page and the receipt. They can also issue refunds.